Our FAQ’s

Set Up / Activation

Motivated by the natural colours of our oceans and clear skies, we provide our clients with an opportunity to host the most luxurious events and to create their own unforgettable experiences.  Over and above the gazebos fitted with white draping and furnished elegantly to create a relaxed spa atmosphere, our activation includes aromatherapy candles, flowers and tantalizing music that soothe the soul.

NB: We will work closely with you to ensure a seamless event planning process.

Pricing
  • All prices are quoted in South African Rand (ZAR).
  • The treatment menu is valid from 01 April 2015 to 30 September 2015.
  • All prices are quoted per person, per treatment unless specified otherwise.
  • Please note that a set up fee of R400-00 will be charged for invoices less than R1 500-00.
  • Please make a reservation to avoid disappointment.
Booking and Payment Pol

Bookings
We require a 50% deposit to confirm your booking and the balance must be paid on our arrival. Earth Ritual will not start with any treatment prior to the full amount being paid.

Cancellation Policy
Should you wish to reschedule, please advise us 72 hours in advance in order not to incur any charges. Cancellations within 72 hours will be charged fully. Earth Ritual will not refund any amount due to non-arrival of guests.

Refunds and Returns
Treatments and packages are non-refundable, non-transferable and may not be exchanged for money. For hygiene reasons, products purchased may not be returned or exchanged.

Etiquette and Spa Environment

Spa Arrival
Earth Ritual will arrive 1 hour early to allow for setting up. We therefore urge you to arrive/avail yourself 15 minutes before the scheduled treatment and 1 hour earlier if you are hosting an event. Arriving late may make it necessary to limit time for your treatment/s so the next client is not inconvenienced. This will also ensure that you have sufficient time to prepare to enjoy your treatment/s.

Spa Environment
Your spa environment is one of tranquillity and relaxation. Please respect all guests’ right to privacy and serenity. Please turn off cellular phone when receiving your treatment.

Health Matters
Please communicate health conditions such as high blood pressure, allergies, pregnancy or any other health related concerns you have when making your appointment.

For moms-to-be and new moms, we have specifically designed treatments to care for both of you. Please allow our therapists to guide you in selecting which treatments are most suitable for you during this time.

Hydration
We recommend that you drink lots of water after your spa treatments to help accelerate the elimination of toxins.

Spa Attire
We will provide you with spa attire. Our therapists will always use draping techniques to respect your privacy.

Valuables
Please speak to your therapist should you wish to have your belongings stored in a secure place, however we do not assume any liability for personal items and recommend you keep your valuables near you at all times.

If you are always trying to be normal you will never know how amazing you can be”

Maya Angelou